Top Issues

Move a Promoter

Promoters can only be moved within the first seven days of their enrollment. Follow the steps below to complete a move in the Virtual Office.

  1. Login to your Virtual Office account.
  2. Hover over reports at the top of the page, and select “My Reports.”
  3. Choose the option for “Placement Tree View.”
  4. The top section of the page will show the account's information, the middle section is the binary tree view, to the right is the search bar as well as the option that says “Eligible Placement Changes.”
  5. Select “View” to see the eligible moves in the organization.
  6. From the list of names that appear, select the name of the distributor that needs to be moved.
  7. This will put a yellow circle around the person in the binary tree view section. Use the 'Up One Level', 'Back to top', 'Go to Bottom Right', and 'Go to Bottom Left' buttons to navigate to the desired position for the distributor.
  8. Any 'open position' is available to select to move the distributor to. Select an open position to complete the move.

Refund Requests

Addendum B in the mynt Global Statement of Policies and Procedures provides the following information about requesting a refund:
B.1 Return of Product upon Termination. If you voluntarily terminate the Agreement, you may return Currently Marketable Products in your inventory for a refund. You may only return Products that you personally purchased from us for resale (purchases from third parties are not subject to refund). “Currently Marketable” means that the Products are returned within twelve (12) months of purchase and are in resalable condition; however, Products shall not be considered Currently Marketable if returned for repurchase after the Products’ commercially reasonable usable or shelf life period has passed; nor shall Products be considered Currently Marketable if we clearly disclose to you prior to purchase that the Products are seasonal, discontinued, or special promotion Products and are not subject to the repurchase obligation. Upon receipt of Currently Marketable Products, we will reimburse you 90% of the net cost of the original purchase price(s) as otherwise required by law. Shipping and handling charges incurred by you when the Products were purchased will not be refunded.
B.2 Return of brand promoter Kit upon Termination. If you voluntarily terminate the Agreement, you may return the brand promoter Kit for a refund if (a) you personally purchased it from us or from another brand promoter and (b) you return it within one year of purchase and (c) it is Currently Marketable. Upon receipt of the brand promoter Kit, we will reimburse you 90% of the net cost of the original purchase price(s), or as otherwise required by law. Shipping and handling charges incurred by you when the brand promoter Kit was purchased will not be refunded.
B.3 No Refund for non-Required Sales Tools. We will not refund non-required Sales Tools other than the brand promoter Kit and any other required Sales Tools as described in paragraph B.2.
B.4 Return of Product—No Termination. If you are not 100% satisfied with our Products, you may return them for a refund if neither you nor we have terminated the Agreement and the Products were purchased within ninety (90) days and are in resalable condition. The refund shall be 90% of the purchase price. Shipping and handling charges incurred by you when the Products were purchased will not be refunded.
B.5 Refused Products. If you order Products and then refuse delivery, your order is subject to the restocking fee and other procedures for returns herein, and we may charge you for the return shipping costs.
B.6 Refund Procedures. To receive a refund, you must comply with the following:

a. Obtain a Return Merchandise Authorization (RMA) number by calling the brand promoter Services department. This RMA number must be written on each carton returned. RMA’s are valid for 30 days from the date of issue.

b. Proper shipping carton(s) and packing materials are to be used in packaging the Product(s) being returned for replacement. All returns must be shipped to mynt pre-paid. mynt does not accept shipping-collect packages. The risk of loss in shipping for returned Product shall be borne by you. If returned Product is not received by mynt’s Distribution Center, it is your responsibility to trace the shipment.

c. If you are sending Product that was returned to you by your Retail Customer, the Product must be received by us within ten (10) days from the date on which your Retail Customer returned the Product to you and it must be accompanied by a copy of the sales receipt you gave to the Customer at the time of the sale.

Backorders

You can check to see if an order you have placed is on backorder by following these steps:

  1. Login to your Virtual Office hovering over the 'Reports' tab at the top of the page.
  2. Click on Order History and find the specific order in question.
  3. The third column listed is the status column. Your order will show one of the following: 'Posted - Shipped', 'Cancelled - Cancelled', or 'Posted - Back Order'.
  4. If the order is on back order, it will be delayed. As soon as the order is available to ship out it will be processed automatically and the status will change to "Posted - Shipped".

Selling Product

The mynt Global Statement of Policies and Procedures provides the following information about selling products:
4.4.2.1 You shall absolutely refrain from selling Products on an Internet auction site. You agree that this provision is material to the Agreement and if you breach it you agree that we may terminate the Agreement without notice.
4.5 Other Sales Media. mynt Products may not be sold or promoted through catalogs or other mass sales mediums, such as magazines, infomercials, television, radio, or other related sales media, unless approved by us. You may advertise with a vehicle wrap, using only images approved by us. To begin this process, please contact compliance at compliance@monavie.com. We will not release the approved images to you, but to your graphics designer. Once the design has been completed and prior to wrapping the vehicle, a picture of the vehicle and the end design must be submitted for a final approval.
4.6 Retail Establishments. You may not sell or promote Products through retail establishments except as stated herein. A retail establishment is any fixed location where the primary business is to sell products to the public.
4.7 Trade Shows, Expositions, and Other Sales Forums. mynt provides a Trade Show Request Form in the brand promoter’s Virtual Office, or upon request through brand promoter Support. Brand promoters may display and/or sell ONLY mynt Products at trade shows and professional expositions, with prior written approval from Compliance. Requests are approved on a first-submitted, first-served basis, and a maximum of one representation per event is allowed. Only one event per brand promoter at a time is permitted. At the completion of each event, an additional request may be made. mynt further reserves the right to refuse authorization to participate at any function which it does not deem a suitable forum for the promotion of the Products or opportunity. Approval will not be given for swap meets, garage sales, flea markets, or farmer’s markets as these events are not conducive to the professional image mynt wishes to portray.

Track an Order

  1. You can track all your orders by hovering over reports at the top of the Virtual Office home page and clicking on 'My Reports'.
  2. Next go to your 'Order History' under the 'Order Reports' section. Click on the green cart icon.
  3. Once in your order history report you can click on the underlined order number in question.
  4. This will pull up your order invoice listing all the order information such as: 'Order History Details', 'Payment History', 'Shipping Information', 'Order Items', and 'Package Tracking Information'.
  5. At the bottom of the page, under Package Tracking Information, all the tracking numbers associated with the order are listed.
  6. Simply click on the tracking number and it will take you to the courier website with tracking details.
  7. Tracking information will be updated on the UPS website no earlier than 24 hours after an order has processed.

Enroll a New Brand Promoter

To enroll a new promoter in your Virtual Office, click 'Enroll' at the top. Two options will appear: 'Business Opportunity: Enroll a New Brand Promoter' and 'Buy Products-Register a Preferred Customer'.

  1. Select 'Business Opportunity: Enroll a New Brand Promote' and click on 'Begin Enrollment'.
  2. Select the products desired.
  3. Choose whether to add products to the Cart, AutoShip, or both.
  4. Click either 'Continue Shopping' or 'Go to AutoShip and Checkout'.
  5. Add products for the AutoShip or in the top right-hand corner click on 'Review AutoShip and Checkout'.
  6. If everything looks correct, click 'Continue' in the right-hand corner.
  7. Verify the new Brand Promoter's information.
  8. Click 'Checkout'.
  9. Enter payment information and complete the enrollment.
Please note: You may cancel the enrollment at anytime by clicking 'Cancel' at the top of the page.

Enroll a Preferred Customer

To enroll a new customer in your Virtual Office, click 'Enroll' at the top. Two options will appear: 'Business Opportunity: Enroll a New Brand Promoter' and 'Buy Products-Register a Preferred Customer'.

  1. Select 'Buy Products-Register a Preferred Customer' and click on 'Begin Enrollment'.
  2. Select the products desired.
  3. Choose whether to add products to the Cart, AutoShip, or both.
  4. Click either 'Continue Shopping' or 'Go to AutoShip and Checkout'.
  5. Add products for the AutoShip or in the top right-hand corner click on 'Review AutoShip and Checkout'.
  6. If everything looks correct, click 'Continue' in the right-hand corner.
  7. Verify the new Preferred Customer's information.
  8. Click 'Checkout'.
  9. Enter payment information and complete the enrollment.
Please note: You may cancel the enrollment at anytime by clicking 'Cancel' at the top of the page.

MyPaymynt Contact Information

Live Customer Support Representatives are available Monday - Friday from 8:00am - 5:00pm Pacific Time (16:00 - 01:00 GMT).

Change AutoShip Date

  1. From the home page of your Virtual Office, click on AutoShip at the top of the page.
  2. Click on 'Change Schedule' found in the top-right corner of the page.
  3. Select the specific day of the week you would like your order to be processed and shipped out to you.
  4. Click 'Save' at the bottom right when finished or 'Cancel' to go back.
AutoShip orders are processed on four-week rolling cycles according to Mountain Time (USA). For example, if an AutoShip is placed and processed during the week of January 9, 2013 (red cycle), the next AutoShip would be processed on the same day of the week of February 6, 2013. Off-cycle manual orders may be placed without changing the AutoShip cycle.

Change/Update/Remove AutoShip Product

  1. From the home page of your Virtual Office, click on the AutoShip tab. At the bottom of the AutoShip page will be your product details. You can remove each separate product by clicking the 'X' to the far right of the product.
  2. Click the button at the bottom right of the page labeled 'add/remove items' to add more/different products.
  3. You can increase or decrease the quantity of an item you are receiving by changing the number in the quantity box to your desired choice and then clicking 'Update'.